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Friday, November 30, 2007


J.D. Power Asia Pacific Reports:

  • Honda City, Honda CR-V, Mahindra-Renault Logan, Maruti Swift and Toyota Innova Also Rank Highest in Their Respective Segments

  • The study, which serves as the industry benchmark for new-vehicle quality measured at two to six months of ownership, has been completely redesigned for 2007 to provide manufacturers with deeper insights and more actionable information to improve problem determination and drive product improvement. The redesigned IQS now examines more than 200 problem symptoms in two distinct categories—quality of design and quality of production—across eight vehicle components: vehicle exterior; driving experience; features, controls and displays; audio, entertainment and navigation; seats; heating, ventilation and cooling (HVAC); vehicle interior and engine and transmission. Overall quality performance is based on both design quality and production quality problems per 100 vehicles (PP100), with lower scores indicating a lower rate of problem incidences and higher vehicle quality.

  • New to the study rankings in 2007 are the premium compact and SUV segments. In the premium compact segment, the Maruti Swift (116 PP100) ranks highest, while the new Honda CR-V (50 PP100) tops the SUV segment. In the entry midsize segment, the newly launched Mahindra-Renault Logan ranks highest with 65 PP100, while in the MUV/MPV segment, the Toyota Innova (111 PP100) ranks highest for a third consecutive year.

  • The study finds that initial quality of new vehicles in India averages 173 PP100 in 2007, with more than one-half (54%) of new-vehicle owners reporting at least one problem within the first six months of ownership. Engine-and transmission-related problems are the most frequently reported, followed by problems related to vehicle exterior and driving experience. Together, these three problem categories comprise two-thirds of the total number of vehicle problems experienced in India. Among all problem symptoms covered in the study, excessive fuel consumption remains the most frequent customer-reported problem.

  • The 2007 India Initial Quality Study (IQS), now in its 11th year, is based on evaluations from nearly 6,000 owners who purchased a new vehicle between November 2006 and July 2007. The study includes 43 vehicle models covering 11 makes. The study was fielded from May to September 2007 in 15 cities across India.


Source : - J.D.Power Aisa-Pacific 2007 India Initial Quality Study (IQS)

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